The moment I realized everything had to change
I was running multiple neuropathy clinics. Business was "good" on paper. We were doing the ads, getting the leads, filling the schedule.
But here's what nobody saw: I had 27 team members on payroll. And my overhead was crushing me.
"The growth of my business was directly tied to whether my team was having a good day or a bad day. That's when I knew something had to change."
Some days the team was on — leads got called back, appointments got booked, everything flowed. Other days? Total chaos. Leads went to voicemail. Follow-ups didn't happen. Revenue dropped.
Payroll anxiety. Staff drama. Inconsistency I couldn't control no matter how much I trained or how many people I hired.